E-learning and LSI National Credentialing Register
If you’ve ever dealt with us you know the MI team are obsessed with providing the highest standards of service possible to ensure you get the most out of our e-learning website.
John has worked with the credentialing and medical training industry for 10 years through the development of an online training portal and the MIA scheme website. In 2017 John set up Medical Industry Ltd to provide NHS and compliance training working closely with industry bodies including the ABHI and the Life Science Industry Register.
John has also owned and managed award-winning web development and digital marketing agency MCM Net Ltd for the past 21 years. This gives Medical Industry Ltd direct and immediate access to the latest trends and cutting-edge technology in the e-learning arena provided by a team of 20 developers and marketers.
In his spare time he loves to run, travel and where possible combine the two by sightseeing whilst hoping for a medal at the end of it!
Qualifications: Business studies BTEC national diploma.
John’s role within Medical Industry is to help develop online learning content and give guidance on corporate strategy. On the rare occasion when John is not at his desk or seeing customers he can be found flying helicopters, mowing the lawn or playing snooker really badly.
Theresa has worked at Medical Industry since April 2018, having previously worked at Wellards, East Sussex Healthcare NHS Trust and an award-winning marketing agency, as an email and web content manager, overseeing email and newsletter creation for global IT clients. Theresa’s current role as Office Manager is to keep the well-oiled machine that is Medical Industry running, handling everything from HR, meetings, workload of the team, and of course, inadvertently starting an occasional office sing-along. Theresa is also responsible for overseeing the improvements and content that appears on the website, and works closely with our Sales, Accounts and Customer Service Team to create internal process that help everything run as smoothly as can be! Outside of work Theresa enjoys travelling, walking, reading and spending time with her family.
Nicola has worked in the healthcare industry for over 20 years wearing many different hats, including publishing, conferences and data analytics. Whilst working for Binley’s/Wilmington Healthcare, Nicola joined the Wellards team and in June 2018 began working for Medical Industry Ltd.
Her main role is to develop relationships with medical product and pharma companies, promoting Medical Industry’s expertise in providing all types of training for these companies, working on a variety of bespoke and more general requirements, such as MIA.
In her spare time, Nicola spends as much time as possible in Montenegro and whilst in England, she is an avid cook who also loves photography.
Kevin joined Medical Industry Ltd in 2019 with 10 years’ experience in providing NHS market access and marketing solutions. During this time Kevin was the team leader for the medtech division within Wilmington Healthcare and was part of the team responsible for the development of their online platforms and multi-channel communications.
Kevin is now responsible for growth of Medical Industry Ltd’s training solutions that develop medtech and pharma industry representatives with the overall objective to improve knowledge and increase standards within the NHS.
As a new dad a lot of Kevin’s spare time is spent with his family going swimming, exploring parks and visiting farms, but before then he enjoyed mountain biking, playing football and supporting Tottenham Hotspur.
Belinda started at Wellards in 2013 and began supporting the MIA service not long after joining. As MIA grew, she got involved in more areas of the service, including card annual renewals and training revalidations, as well as assisting with the all-important invoicing! Like others on the team, she moved with MIA when it was taken over by Medical Industry Ltd and now ensures the smooth running of the invoicing function. Her previous experience as an event manager means she remains organised and focused at all times.
When she is not at work or being a school-run mum, Belinda enjoys reading, going on long walks with the family and the odd bit of baking when time allows.
Ed has worked in the pharma/medtech sector since 2002 when he joined Wellards and then over the next 15 years helped the company move from books and CD-roms to websites and apps. Previous to that he worked in various publishing roles, including experience at Yell.com. At Wellards, Ed helped set up MIA with the ABHI when it was launched in 2013 and he has been involved in the service ever since.
He helped form Medical Industry Ltd when it took over the running of MIA from Wilmington Healthcare in 2017 and gets involved in a bit of everything, from writing content and helping clients implement the LSI National Credentialing Register, through to assisting with website improvements.
Outside of work Ed enjoys playing the snare drum in a samba band, watching Southend United FC, drinking obscure craft ales and of course spending time with his wife and young daughter.
Laura has worked in the healthcare industry for the last nine years, starting in the healthcare research sector with Medicys Ltd and then joining the MIA team under Wellards before transferring to Medical Industry in 2017.
Her role mainly involves working closely with healthcare providers and their accounts, although she can sometimes be found working in other areas of the business with cardholders and developing MIA.
Laura is an avid scuba diver and is often found diving all year round in the UK. She has just started to take up running and exploring the forest trails where she lives in the New Forest.
Tom joined the Medical Industry team in October 2019 having spent 4 years in the private dental industry, specifically focusing on marketing and business administration. Bobby our Office Dog, and Tom’s bios could almost be the same, with Tom also offering a warm welcome to anyone entering the office with food or treats.
Initially joining the Customer Service Team, Tom’s role included providing support to cardholders and companies; processing ID cards, training setups and uploading credentials. From here, Tom took a Senior role, helping the Leadership Team put in place policies across Customer Service. Fancying a change, Tom then branched over to the Trust side of the business, and now works directly with NHS Healthcare Providers on access requirements for external representatives.
When not at work, Tom can be found in (m)any of the local pubs or on his sofa, watching a number of television programmes that Belinda & Theresa have recommended.
Adj is one of our newest recruits and joined the Healthcare Trust Team in November 2021. She previously worked in Events and Hospitality in London and lives locally in Tunbridge Wells with her husband and two young girls.
Her role mainly involves working closely with healthcare providers and their accounts.
When she isn’t camping and living it up at summer festivals you can find Adj, foraging and picking wild berries to make weird and wonderful things to eat and drink, walking friends dogs and her all time favourite pastime ‘belting a power ballad down her karaoke machine’.
Katrina has been supporting pharma and medtech since 2013 when she joined Wellards. She has always worked in the customer care world, having previously worked at King & McGaw art publishers as an administrator after graduating from the Winchester School of Arts.
She moved to Medical Industry Ltd when it took over the running of MIA in summer 2017 and is responsible for responding to client enquiries, training setups and processing of MIA ID cards.
When not in the office, Katrina enjoys exploring new places, going on country walks with occasional stops at local pubs for her favourite tipple (G&T) and making memories with family and friends.
Molly joined the team in June 2021. After graduating from Canterbury Christ Church University, Molly worked for many of the local hot spot bars in Kent and London, rising to management level. She is happy to finally be behind a desk, in a supportive team, learning new skills and doing what she loves best which is helping others. The majority of her experience lies within the hospitality industry, so if you need recommendations on a good tipple she's your girl. Always eager to help, customer service has been a natural fit for Molly as she loves people and the reward that comes from solving a difficult problem.
You will find her most evenings snuggled up watching Netflix, with lots and lots of snacks.
Lottie joined the team in March 2021. She previously worked at Markerstudy Insurance Services Ltd for 3 ½ years as a Senior Events Coordinator after graduating from the University of Gloucestershire in 2017. Although the majority of Lottie’s experience lies within the hospitality industry, her expertise comes hand in hand with exceptional customer service as well as a wealth of experience within customer service roles.
Aside from keeping the team entertained with her terrible singing, Lottie’s role includes providing support to cardholders and companies, processing ID cards and uploading credentials.
Outside of Medical Industry Lottie is busy running her own mobile gin bar business, Not Just Gin! Not only does she love a good G&T, but Lottie also loves walking her dog Rusty and having cuddles with her cat Ron. Despite her busy social calendar, Lottie would easily turn down a night on the town for Indian takeaway in front of the TV watching Gogglebox!
Connor is the newest recruit to Medical Industry, joining the Customer Service team in November 2021. Connor graduated from university after studying sound engineering and music production for 3 years. After that he continued to use his previous job experience and worked within a pub restaurant for a couple of years. Connor later joined AXA Global Healthcare, gaining broker, provider and customer service experience and hospital and healthcare knowledge from around the UK and internationally. In his spare time he attends live music events and festivals of genres that may be questionable to others, as well as playing table tennis through the week and supports Liverpool FC.
Meet Bobby our office dog, ensuring a warm welcome to everyone and anyone with food or treats. Bobby's great at lifting morale, chasing balls and picking up crumbs from the office floor!
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